Effective: January 2025

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Essential Tobacco FZE (“Essential Tobacco,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you interact with Essential Tobacco, our brands koldnic and KOLDMARK, or any of our digital platforms.

By using our websites, services, or products, you agree to the practices described below.

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1. Who We Are

Essential Tobacco FZE is headquartered in JAFZA, Dubai, UAE, and operates globally across regulated markets. We manufacture, distribute, and partner on pharmaceutical-grade, smoke-free nicotine products under the brands koldnic  and KOLDMARK.

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2. What We Collect

We collect only the information necessary to operate responsibly, comply with regulations, and provide services. This may include:

• Identity Data: Name, date of birth (for age verification), nationality.
• Contact Data: Email, phone number, address.
• Business Data: Company details if you engage in B2B or partnership discussions.
• Technical Data: IP address, browser type, device, and website usage (via cookies).
• Regulatory Data: Information required to comply with local laws, including age and market-specific documentation.

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3. How We Use Your Data

We use personal information only where it’s lawful and necessary:

• To verify legal age before providing product access.
• To fulfil orders, inquiries, or partnership requests.
• To communicate updates, including regulatory changes or business developments.
• To improve user experience through analytics and technical monitoring.
• To comply with laws and provide information to authorities if legally required.

We do not sell your personal data to third parties.

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4. Sharing Your Data

We may share data only with:

• Regulatory bodies where compliance is required.
• Trusted service providers (IT, logistics, payment processing) who act on our behalf.
• Business partners in cases where collaboration requires verified data transfer.

All third parties are bound by strict confidentiality and data-protection obligations.

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5. Data Retention

We retain data only for as long as necessary:

• Consumer Data: Retained for the duration of engagement and regulatory requirements.
• Business Data: Retained to honour contracts, partnerships, and legal obligations.
• Technical Data: Retained in anonymized form for analytics and security.

When data is no longer required, it is securely deleted.

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6. Your Rights

Depending on where you live, you may have rights under GDPR (Europe), CCPA (California), and other applicable laws:

• Access: Request a copy of the data we hold.
• Correction: Ask us to update inaccurate information.
• Deletion: Request removal of your personal data, subject to legal obligations.
• Opt-Out: Decline marketing communications at any time.
• Portability: Request transfer of your data to another provider.

To exercise your rights, contact: info@essentialtobacco.com 

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7. Cookies & Tracking

Our websites use cookies to:

• Enable website functionality.
• Improve performance and user experience.
• Provide aggregated analytics.

You can control cookies through browser settings. For more detail, see our Cookie Policy.

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8. Security

We apply precision to digital protection:

• Data encrypted in transit and at rest.
• Access restricted to authorized personnel only.
• Regular audits and compliance checks.

While no system is 100% secure, we are committed to the highest industry standards.

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9. Global Compliance

Essential Tobacco complies with international standards and local laws in every market we serve. This includes:

• GDPR (EU)
• CCPA (California)
• UAE Federal Laws
• Local tobacco/nicotine regulations in distribution markets

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10. Contact Us

For privacy concerns, please contact our Data Protection team:

Essential Tobacco FZE – Privacy Office
JAFZA, Gate 4, Al Mina Rd
Dubai, United Arab Emirates
info@essentialtobacco.com

© Essential Tobacco FZE. All rights reserved. Manufactured in Dubai. Trusted worldwide.